GET UP TO €600


If you have experienced delays or disruption on a flight within the past 3 years you are entitled to compensation. We are here to negotiate it on your behalf.  The airlines are legally required to pay up and we ensure they do!







Arrival at your destination airport at least 3 hours later than scheduled.



When the airline cancelled your flight less than 14 days prior to your scheduled departure.



You had a valid ticket but you were refused boarding as the flight was overbooked.



You missed your connecting flight due to the flight on your first leg being slightly delayed.

You can claim up to


  • for each passenger
  • for any flights from / to the EU



Our team includes experienced flight experts and lawyers. We know how to demonstrate that the airline was at fault so that you receive the maximum compensation due to you, even in unusual and complex circumstances.

In 2018 the total compensation paid out by airlines was €17 billion. Some of them attempt to mitigate these losses by being less than scrupulous with claimants. Our job is to fight for your rights all the way to the courts if necessary.

4 steps to get compensation

1. give us your

Fill in our contact form. We will verify your claim and tell you your entitlement.


You will receive paperwork to sign which will authorise us to process the claim on your behalf.

3. We work hard

Once we receive signed power of attorney we will regularly keep you informed of progress.

4. Compensation

In most cases you will receive money within 30 days, but it can be even quicker!



We are honest and upfront with our charges to you.

  • There are no hidden charges
  • Our commission is fixed even if we have to go to court for you
  • Court costs do not get paid out of your compensation

We only ever charge you 20% of the compensation you receive. These figures show what you will receive. We pay your compensation in GBP at the exchange rate applicable on the day of the transfer.

Flight up to 1500 km


Compensation received €250.00
Commission €50.00
VAT €10.00
You receive €190.00

From 1500 - 3500 km


Compensation received €400.00
Commission €80.00
VAT €16.00
You receive €304.00

Flight over 3500 km


Compensation received €600.00
Commission €120.00
VAT €24.00
You receive €456.00


Frequently Asked Questions

Absolutely not! All EU passengers have rights enshrined in law which include the right to compensation for delayed flights, cancelled flights or instances where they have been unjustifiably refused boarding. This has nothing to do with any insurance policy.

Every passenger flying from any EU country is legally protected against the consequences of delays or cancellations. Compensation is due even if you have been flying outside of the European Union or have returned to the EU. The legal basis for this is enshrined in the Regulation of the European Parliament and of the Council of 11 February 2004 No. (EC) No. 261/2004.

If you do not know about it, they save money. Compensation payments are very costly for airlines. So they have adopted a strategy that they will pay compensation only to people who know how to enforce it. Thanks to this, they save hundreds of millions of euros each year.

The law obliges the airline to pay from 250.00 to 600.00 euros for each passenger, regardless of whether the flight was delayed or cancelled. The amount depends on the length of the route on which you fly. For shorter flights up to 1500 kilometres, compensation of 250.00 euros is payable. The minimum delay must be 2 hours. If the flight route was from 1500 to 3500 kilometres, the compensation increases to 400.00 euros – the delay must be at least 3 hours in this case. For flights over 3500 kilometres and a minimum delay of 3 hours, you will receive up to 600.00 euros. The compensation is due to each passenger who travelled with you.

We will check the flight archive and determine how long you were delayed. There is always a chance that you will be compensated. We can claim for delays and disruptions up to 3 years back. Please contact us.

You have two phone calls, the ability to send a fax, e-mail, free meals and drinks. Most often, the airlines distribute vouchers for drinks and meals to buy at a designated buffet at the airport. If you have not received the voucher, keep all receipts for meals purchased at your own expense. The same applies to forced accommodation. You do not have to settle for sleeping on the floor or airport bench – the airline must refund you for the hotel and any travel costs.

Airlines are really only concerned about themselves and their business. They frequently sell more tickets for a flight than they have seats on the plane. They hope that some passengers will not show up at the airport, thanks to which they will earn more money. This is called overbooking. What if all the passengers turn up? Some of them simply will not fly. In this situation, you have the right to change the booking for the next possible flight free of charge, and in addition to receive the same compensation as in the case of delay.

Most often at the airport there is no representative of the airline who could accept the application. Even if someone offers you a change of flight to another time or date, never give up your rights. It is best not to sign any documents that could deprive you of the opportunity to claim compensation. Leave it to our specialists.

YES – low cost airlines are governed by the same rules as other carriers. It does not matter how much you paid for the ticket or how short the flight was. Your rights are always the same. It could be that you bought a promotional flight for just £5.00 – you are still entitled to receive up to 600.00 Euro in compensation!

First of all – keep the boarding pass and note the exact departure and arrival time. This will make it easier to verify later whether you are entitled to compensation. Second – keep all bills for expenses incurred at the airport. These can be drinks, meals, phone calls, and any invoices from hotels and taxis. If you do not want to wait and you decide not to travel, do not agree to a refund for the ticket. This may close the path to claim compensation at a later date. The refund for the ticket is only one part of of all the costs that we can apply for.

Above all, make a decision – do you want to fly later or cancel your trip? The airline is obliged to offer you the next available flight at no additional cost, even if it is on a competing carrier. You may also consider that a trip at a later date is inconvenient for you. In both cases, in addition to the reimbursement of all costs incurred, you will receive compensation.

There are a few exceptions when the carrier is not responsible for delays or cancellations. These are usually random events that nobody could have foreseen. These may be natural disasters (e.g. a volcanic eruption), strikes by personnel other than the airline staff, e.g. the air traffic controllers of a country, or extremely difficult weather conditions. However, you should ask the carrier for an exact cause, which we will verify later. If your airline cancelled the flight due to bad weather, and other planes at that time were flying without incident, this may suggest your carrier is simply trying to duck its liability.

Recent pilots’ strikes have left thousands of passengers stranded. Cheap airlines defend the position that a strike is an exceptional situation that cannot be predicted. Our lawyers disagree with this position. Most strikes were known in advance and the airline had time to offer passengers alternative connections. At the moment there are several lawsuits against airlines. We are awaiting the judgments in these cases that should resolve doubts.

Compensation amounts are given in euros, while airlines pay them in Sterling at the current exchange rate.

By the law, compensation should be paid within 30 days. Quite often, we manage to get it paid within 10-14 days.


Feedback from our clients


interesting facts

odszkodowanie biuro podróży

Compensation for charter flight delays. Do you claim from the airline or the travel agent?

Your flight home from a package holiday has been delayed by several hours. Even though the flight was part of a package holiday can you claim compensation?

compensation delayed cancelled flight

Information withheld by airline to avoid flight compensation

In the event of a disrupted flight, the passenger should theoretically receive information about the right to compensation. So much for the theory. Here’s an example of what often happens in practice.

compensation delayed cancelled flight

Airline blames bad weather to avoid flight compensation? How we can verify the truth

The airline refuses to pay compensation and blames bad weather for flight delays or cancellations. How we can prove that weather conditions were good enough to take off.

compensation delayed flight

Airlines pay billions in compensation for disrupted flights.

The compensation airlines pay for delayed and cancelled flights is calculated not in millions, but in billions of euros.